1) Information We Collect

Information you provide

• Account & checkout details: name, email, shipping address, billing address, and phone number.
• Order details: items purchased, order number, and customer service messages.
• Support requests: information you send when contacting us (including attachments like photos).

Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, and referral pages.
• Approximate location: derived from IP address (city/region level).
• Cookies & similar technologies: used to remember preferences, improve the site, and measure performance.

Payment information

Payments are processed by third-party payment processors. We do not store full card numbers on our servers.
Your payment details are handled according to the processor’s privacy practices.

2) How We Use Information

We use information to:

• Process orders, payments, shipping, returns, and customer support.
• Communicate with you about your order, account, or requested support.
• Improve our website, product offerings, and shopping experience.
• Detect, prevent, and investigate fraud, abuse, or security issues.
• Send promotional messages when you opt in (you can opt out anytime).
• Comply with legal obligations and enforce our policies.

3) Cookies, Analytics & Advertising

We use cookies and similar technologies for site functionality, performance measurement, and marketing.
For example, we may use analytics tools to understand how visitors use the site, and advertising tools to show relevant ads.

• Essential cookies: required for core site features (cart, checkout, security).
• Performance cookies: help us measure traffic and improve pages.
• Marketing cookies: may be used to personalize ads and measure campaign results.

You can control cookies through your browser settings. Blocking cookies may affect some site features.

4) How We Share Information

We may share information with trusted third parties only as needed to operate our business, such as:

• Service providers: hosting, analytics, customer support tools, and email delivery.
• Payment processors: to process transactions securely.
• Shipping and logistics partners: to deliver your order and provide tracking.
• Compliance and protection: when required by law or to protect our rights, users, or the public.

We do not sell your personal information in exchange for money.

5) Data Retention

We retain personal information as long as necessary for business purposes such as fulfilling orders,
providing support, maintaining records, and complying with legal obligations. Retention time depends on the data type and purpose.

6) Your Choices

• Marketing emails: you can unsubscribe using the link in our emails.
• Cookies: manage via your browser settings and device controls.
• Access/updates: you may request access, correction, or deletion of certain information by contacting us.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no online system can be guaranteed 100% secure.

8) Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us so we can delete it.

9) International Visitors

If you access our site from outside the United States, your information may be processed in countries where our service providers operate.
By using the site, you understand that your information may be transferred and processed in those locations.

10) Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@essentialshoodie21.com
Phone: +1 (202) 964-4480